Senior Product Manager | PipelineDeals


Senior Product Manager

Company Overview

PipelineDeals Summit 2019

About PipelineDeals

Founded in 2006, PipelineDeals is the most adopted CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships.

PipelineDeals is built around an easy-to-use and customizable user experience, sales focused features, and leading customer support and service. Today, more than 18,000 users in 60 countries use PipelineDeals to gain visibility into their sales pipeline to accelerate opportunities and close more deals. Headquartered in Seattle, WA, PipelineDeals has made the annual Inc. 5000 list since 2014, recognized as one of the fastest growing companies in the U.S.

Our Values

Behind the product is a great team that diligently works together under a set of company values:

  • We are customer obsessed.
  • We are committed to the highest standards, we think big, and never settle.
  • We have a bias for action.
  • We are well-reasoned problem solvers.
  • We are positive team players.
  • Kindness and personal responsibility are in our DNA.

Our Valued Customers

The PipelineDeals Software as a Service platform is optimized for SMBs frustrated with overpriced and over-engineered CRM solutions like Salesforce. With an easy-to-use yet intuitive and robust CRM solution, SMBs gain a competitive advantage when they go up against more established companies or enter a market for the first time.

PipelineDeals' users win because they can easily adopt and use PipelineDeals sales automation tools and always have access to world-class customer service. Ninety-eight percent of PipelineDeals accounts renew every year.

Where We're Going

PipelineDeals has been carefully designed with salespeople and account managers in mind and how to make their jobs easier. From that commitment, the PipelineDeals team is continually improving functionality to meet changes and needs in the industry. For example, the software takes into account the prevalence of big data and the insights that sales leaders want to achieve. As a result, PipelineDeals has the power to help our clients shape customer experiences in more compelling and useful ways. To stay true to the ease-of-use experience PipelineDeals is known for, UX and product design will continue to play a central role in future product strategy.

PipelineDeals understands that the pace of change in technology is accelerating at incredible rates and is committed to meet the needs of multiple generations of users to remain the most adopted CRM in the SMB market today.

Senior Product Manager

Location: Seattle, WA (downtown)

Come be the product expert on a team bent on helping small sales teams exceed their potential. We’re looking for someone who can identify the root problem(s) of our target market, articulate broader trends and translate their findings into a clear product strategy. You will be responsible for the vision, strategy, roadmap, and delivery of a game changing product that delights our customers. You’re a born collaborator and self starter with a broad range of skills - you can talk technology with engineers, user experience with designers, acquisition and retention with marketing, numbers with finance, and strategy with executive leadership. You’re a subject matter expert recognized as a fierce customer advocate with keen market insight. You’re an entrepreneur at heart and thrive in ambiguity and can handle competing priorities with ease. At the end of the day, you ship. At PipelineDeals, you will become a stronger leader, more experienced business strategist and core influencer of the growth of thousands of businesses. You can expect to become more knowledgeable in the mechanics of small business and what it means to scale. If this sounds like an exciting challenge, then read on - we need someone like you.

What you can expect to be doing:

Product Strategy & Definition

  • Engaging in market research and becoming an expert in the three slices of our target market segment: customers, evaluators and potentials
  • Specifically, this may include any of the following: designing and deploying surveys, analyzing market trend data, attending industry conferences, learning from other customer-facing Pipeliners, and visiting customers/evaluators
  • Summarizing your findings into problems-to-be-solved as part of an overall business case
  • Prioritizing problems to be solved by evaluating strategic alignment, technical necessity, cost, estimated ROI, and other variables
  • Presenting, selling and defending your findings and proposals to other key stakeholders, both internal and external.
  • Translating your proposals into product requirements and a product strategy
  • Working with product designers, engineers and other customer stakeholders to validate and refine product requirements
  • Creating and maintaining the product roadmap

Project Management

  • Creating project plans outlining multiple project stages: feature design, grooming, development, UAT, alpha/beta testing, product marketing prep and deploy
  • Setting milestones for product designers and developers, then holding them accountable to the plan
  • Guiding development by answering questions and communicating end-user expectations of the final product
  • Setting realistic expectations and communicating project status to the rest of PipelineDeals
  • Making disciplined decisions when presented with tough trade-offs, by keeping in mind project scope, feature requirements, and underlying problems being solved by the project feature(s)
  • Working with product marketing to manage a feature deploy, both internally and externally

Product Engagement Analytics

  • Defining set of success criteria/metrics for new product features
  • Evaluating performance of feature updates against projections and original hypotheses
  • Implementing dashboards and reports to support product engagement metrics
  • Using data analytics to reinforce new feature proposals and iteration ideas
  • Aligning with Customer Care around product issues and ensure strong communication in both directions.
  • Aligning with the Customer Success/Sales teams to ensure we have a rich two way communication process for obtaining and managing new product feature requests.

You have...

  • 5-10 years of experience in software product management, preferably SaaS.
  • An undergraduate degree in computer science, economics, marketing or another business-related subject
  • MBA preferred but not required.
  • Familiarity with cloud-computing concepts and techniques, preferably in an engineering capacity
  • Familiarity with sales processes and philosophies. You should be able to explain why a business should purchase a CRM
  • Excellent project management skills with extreme attention to detail, with the ability to manage multiple projects simultaneously
  • Experience and familiarity with APIs, cloud software integrations and mobile app development
  • A track record of setting and maintaining high expectations
  • Communication and relationship-building skills
  • The desire to be both creative and technically-minded (interest in design, technology and analysis/metrics)
  • Passionate about top notch product experiences and Lean/Agile product development methods.
  • Strong analytical skills.
  • Experience with CRM solutions
  • Experience with tools such as: Mixpanel, Intercom, Surveymonkey, Asana, Github and Kanban project management solutions
  • Knowledge of sales and marketing business functions.

You are...

  • Obsessed with knowing and understanding the problems of PipelineDeals’ target market
  • A user-experience perfectionist
  • Customer-centric
  • A diplomatic communicator
  • An analytical problem-solver
  • Persuasive
  • A motivated team-player
  • Someone who stands up for their opinions
  • Able to switch between strategic thinking and tactical project management

The perks

  • Competitive salary commensurate with experience
  • Medical/Dental/Vision Insurance
  • Employee Stock Option Plan
  • Unlimited PTO
  • Work Hard Play Hard: Health & Fitness Monthly Stipend
  • Free Public Transportation Passes
  • 401(k) Retirement Account
  • Snacks, coffee / tea, and exotic La Croix flavors

How to Apply

If you think you are a good match, please submit your resume and a cover letter explaining how you exemplify one of our core values in your daily life by using the link below:

Apply now

Statement of Diversity

PipelineDeals is an equal employment opportunity employer. Every Pipeliner has the right to work in surroundings that are free from all forms of unlawful discrimination. The Company will not engage in or tolerate any discrimination in the workplace prohibited by local, state or federal law. Specifically, no Pipeliner will be treated differently or less favorably on the basis of their race, sex/gender, religion/creed, pregnancy, age, physical or mental disability, marital status, national origin, genetics/genetic markers, military or Veterans status, sexual orientation or any other characteristic protected by applicable federal, state or local law.

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