Product Manager Associate | PipelineDeals

Careers

Product Manager Associate

Company Overview

PipelineDeals Summit 2019

About PipelineDeals

Founded in 2006, PipelineDeals is the most adopted CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships.

PipelineDeals is built around an easy-to-use and customizable user experience, sales focused features, and leading customer support and service. Today, more than 18,000 users in 60 countries use PipelineDeals to gain visibility into their sales pipeline to accelerate opportunities and close more deals. Headquartered in Seattle, WA, PipelineDeals has made the annual Inc. 5000 list since 2014, recognized as one of the fastest growing companies in the U.S.

Our Values

Behind the product is a great team that diligently works together under a set of company values:

  • We are customer obsessed.
  • We are committed to the highest standards, we think big, and never settle.
  • We have a bias for action.
  • We are well-reasoned problem solvers.
  • We are positive team players.
  • Kindness and personal responsibility are in our DNA.

Our Valued Customers

The PipelineDeals Software as a Service platform is optimized for SMBs frustrated with overpriced and over-engineered CRM solutions like Salesforce. With an easy-to-use yet intuitive and robust CRM solution, SMBs gain a competitive advantage when they go up against more established companies or enter a market for the first time.

PipelineDeals' users win because they can easily adopt and use PipelineDeals sales automation tools and always have access to world-class customer service. Ninety-eight percent of PipelineDeals accounts renew every year.

Where We're Going

PipelineDeals has been carefully designed with salespeople and account managers in mind and how to make their jobs easier. From that commitment, the PipelineDeals team is continually improving functionality to meet changes and needs in the industry. For example, the software takes into account the prevalence of big data and the insights that sales leaders want to achieve. As a result, PipelineDeals has the power to help our clients shape customer experiences in more compelling and useful ways. To stay true to the ease-of-use experience PipelineDeals is known for, UX and product design will continue to play a central role in future product strategy.

PipelineDeals understands that the pace of change in technology is accelerating at incredible rates and is committed to meet the needs of multiple generations of users to remain the most adopted CRM in the SMB market today.

Product Manager Associate

Location: Seattle, WA (downtown)

PipelineDeals is growing its global customer base and is looking for a product manager associate to help define and build world class, high quality, engaging product features. This role will have responsibility for product definition, customer analysis, QA/User Acceptance Testing and product engagements metrics. This role will be reporting into our product team lead, Kiki Kuchin.

Responsibilities:

Product Definition

  • Work with customers to develop use cases, stories and business requirements for new features or improving existing features.
  • Contribute to the conceptual design of new product features.
  • Write robust product feature specs/requirements, and create wireframes to support ideas and solutions.
  • Lead cross-functional teams to get the most innovative solutions to customer problems.
  • Perform competitive analysis.
  • Prioritize product enhancements & triage bugs.
  • Engage with customers to identify key product feedback.
  • Work closely with internal teams (engineering, UX, sales, BD), partners, and management to execute on product roadmap.

Project Engagement Analytics

  • Define set of success criteria/metrics for new product features and overall product.
  • Implement dashboards and reports to support product engagement metrics.
  • Provide valuable insights and recommendations (e.g. enhancing a feature) to the product team to improve engagement.
  • Align with Customer Care around product issues and ensure strong communication in both directions.
  • Align with the Customer Success/Sales teams to ensure we have a rich two way communication process for obtaining and managing new product feature requests.

QA/User Acceptance Testing

  • Put together robust testing checklists for new feature launches.
  • Actively test the new features identifying, documenting and communicating bugs to the engineering teams.
  • Roll out beta programs to customers supporting new features and obtaining valuable feedback.

Qualifications

  • 1-3 years of SaaS product/project management, consulting, or start-up experience
  • Excellent project management skills with extreme attention to detail
  • Communication and relationship-building skills, as this role requires cross-functional collaboration.
  • The desire to be both creative and technically-minded (interest in design, technology and analysis/metrics)
  • Passionate about top notch product experiences and Lean/Agile product development methods
  • Strong analytical skills
  • Strong knowledge of CRM products / tools
  • Knowledge of sales and marketing business functions

Personal Characteristics

  • Customer focused and centric
  • Highly motivated; passionate overachiever
  • Strong analytical skills
  • Superior ability to communicate at all levels, in all disciplines
  • Highest level of integrity
  • Metric-driven leader with excellent analytical skills and an ability to identify trends / anomalies
  • Ability to think strategically while maintaining focus results and execution.
  • A good sense of humor

How to Apply

If you think you are a good match, please submit your resume and a cover letter explaining how you exemplify one of our core values in your daily life by using the link below:

Apply now

Statement of Diversity

PipelineDeals is an equal employment opportunity employer. Every Pipeliner has the right to work in surroundings that are free from all forms of unlawful discrimination. The Company will not engage in or tolerate any discrimination in the workplace prohibited by local, state or federal law. Specifically, no Pipeliner will be treated differently or less favorably on the basis of their race, sex/gender, religion/creed, pregnancy, age, physical or mental disability, marital status, national origin, genetics/genetic markers, military or Veterans status, sexual orientation or any other characteristic protected by applicable federal, state or local law.

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