Product Manager Associate | PipelineDeals

Careers

Product Manager

Company Overview

PipelineDeals Summit 2018

About PipelineDeals

Founded in 2006, PipelineDeals is the most adopted CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships.

PipelineDeals is built around an easy-to-use and customizable user experience, sales focused features, and leading customer support and service. Today, more than 18,000 users in 60 countries use PipelineDeals to gain visibility into their sales pipeline to accelerate opportunities and close more deals. Headquartered in Seattle, WA, PipelineDeals has made the annual Inc. 5000 list since 2014, recognized as one of the fastest growing companies in the U.S.

Our Values

Behind the product is a great team that diligently works together under a set of company values:

  • We are customer obsessed.
  • We are committed to the highest standards, we think big, and never settle.
  • We have a bias for action.
  • We are well-reasoned problem solvers.
  • We are positive team players.
  • Kindness and personal responsibility are in our DNA.

Our Valued Customers

The PipelineDeals Software as a Service platform is optimized for SMBs frustrated with overpriced and over-engineered CRM solutions like Salesforce. With an easy-to-use yet intuitive and robust CRM solution, SMBs gain a competitive advantage when they go up against more established companies or enter a market for the first time.

PipelineDeals' users win because they can easily adopt and use PipelineDeals sales automation tools and always have access to world-class customer service. Ninety-eight percent of PipelineDeals accounts renew every year.

Where We're Going

PipelineDeals has been carefully designed with salespeople and account managers in mind and how to make their jobs easier. From that commitment, the PipelineDeals team is continually improving functionality to meet changes and needs in the industry. For example, the software takes into account the prevalence of big data and the insights that sales leaders want to achieve. As a result, PipelineDeals has the power to help our clients shape customer experiences in more compelling and useful ways. To stay true to the ease-of-use experience PipelineDeals is known for, UX and product design will continue to play a central role in future product strategy.

PipelineDeals understands that the pace of change in technology is accelerating at incredible rates and is committed to meet the needs of multiple generations of users to remain the most adopted CRM in the SMB market today.

Product Manager

Location: Seattle, WA (downtown)

Product Managers at PipelineDeals have the unique opportunity to be part of a small team driving the vision, strategy, roadmap, and delivery of a game-changing product that delights our customers.

  • You're a born collaborator and self starter with a broad range of skills - you can talk technology with engineers, user experience with designers, acquisition and retention with marketing, numbers with finance, and strategy with executive leadership.
  • You're a subject matter expert recognized as a fierce customer advocate with keen market insight. At the end of the day, you ship.
  • You can expect to become more knowledgeable in the mechanics of small business and what it means to scale. If this sounds like an exciting challenge, then read on - we need someone like you.

You will...

Contribute to product definition

  • Work with customers to develop use cases, stories and business requirements for new features or improving existing features.
  • Engage in market research and learn the three slices of our target market segment: customers, evaluators and potentials. Specifically, this may include any of the following: designing and deploying surveys, analyzing market trend data, attending industry conferences, learning from other customer-facing Pipeliners, and visiting customers/evaluators.
  • Summarize your findings into problems-to-be solved as part of an overall business case.
  • Contribute to the conceptual design of new product features.
  • Prioritize problems to be solved by evaluating strategic alignment, technical necessity, cost, estimated ROI, and other variables.
  • Write great user stories and create wireframes to support ideas and solutions.
  • Lead cross-functional teams to get the most innovative solutions to customer problems.
  • Work closely with internal teams (engineering, UX, sales, BD), partners, and management to execute on product roadmap.

Determine project engagement analytics

  • Define set of success criteria/metrics for new product features and overall product.
  • Implement dashboards and reports to support product engagement metrics.
  • Provide valuable insights and recommendations (e.g. enhancing a feature) to the product team to improve engagement.
  • Align with Customer Care around product issues and ensure strong communication in both directions.
  • Align with the Customer Success/Sales teams to ensure we have a rich two way communication process for obtaining and managing new product feature requests.

Provide user acceptance testing

  • Put together robust testing checklists for new feature launches.
  • Actively test the new features identifying, documenting and communicating bugs to the engineering teams.
  • Roll out beta programs to customers supporting new features and obtaining valuable feedback.

You have

  • 2+ years of preferably SaaS product management experience
  • Excellent project management skills with extreme attention to detail
  • Communication and relationship-building skills, as this role requires cross-functional collaboration.
  • The desire to be both creative and technically-minded (interest in design, technology and analysis/metrics)
  • Passionate about top notch product experiences and Lean/Agile product development methods
  • Solid knowledge of CRM products / tools
  • Familiarity with sales processes and philosophies. You should be able to explain why a business should purchase a CRM
  • Experience with tools such as: Mixpanel, Intercom, Surveymonkey, Asana, Github and Kanban project management solutions

You are

  • Customer focused and centric
  • Highly motivated; passionate overachiever
  • An analytical problem-solver
  • A diplomatic communicator at all levels, in all disciplines
  • Honest and possess the highest level of integrity
  • A metric-driven leader with excellent analytical skills and an ability to identify trends / anomalies
  • Ability to think strategically while maintaining focus results and execution.
  • A motivated team-player
  • Able to switch between strategic thinking and tactical project management

How to Apply

If you think you are a good match, please submit your resume and a cover letter explaining how you exemplify one of our company core values (listed above) in your daily life by using the link below:

Apply now

Statement of Diversity

PipelineDeals is an equal employment opportunity employer. Every Pipeliner has the right to work in surroundings that are free from all forms of unlawful discrimination. The Company will not engage in or tolerate any discrimination in the workplace prohibited by local, state or federal law. Specifically, no Pipeliner will be treated differently or less favorably on the basis of their race, sex/gender, religion/creed, pregnancy, age, physical or mental disability, marital status, national origin, genetics/genetic markers, military or Veterans status, sexual orientation or any other characteristic protected by applicable federal, state or local law.

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