Customer Success Manager | PipelineDeals

Careers Customer Success Manager

Location: Seattle, WA (downtown)

PipelineDeals is hiring COMPANY OVERVIEW

PipelineDeals is a fast-growing CRM technology company “built by salespeople for salespeople.” Founded in 2006, we have grown to 3,000+ global customers across 100+ countries. Our SaaS platform is optimized for small-to-medium businesses (SMB) frustrated with overpriced/over-engineered CRM solutions like Salesforce. We give SMBs a competitive advantage when they go up against more established competitors or enter a market for the first time.

PipelineDeals’ users win because our services delivers easy-to-use sales automation tools, intuitive workflows and great customer service. When users find us, they like us — 98% of our accounts renew every year. Our future roadmap includes exciting innovations in AI/machine learning, predictive analytics and voice/mobile to build on this platform. We also plan to optimize the PipelineDeals user experience to ease the burden of entering and maintaining CRM data. Most importantly, in order to stay true to our simplicity roots and meet the needs of our customers, UX and Product Design will have an increasingly-central role in our future product strategy.

This unique vision and market opportunity attracted top angel investors in 2014, including Mike Galgon and Geoff Entress . PipelineDeals is profitable and has had 30+% YOY growth the last few years — the timing is great for you to join our growth story!

Our culture/core values (“YEOMANS”): You matter, customers matter; Everyone is responsible; Operational awesomeness; Must. Always. Stay. Hungry.; Anticipate customer needs; Never stop learning; Seek solutions.

Customer Success Manager

At PipelineDeals we believe in hard work, honesty, and people-centered software. We see customer service as a starting point in everything we do. At the end of the day, both in sales and in business, it’s all about relationships.

Responsibilities

  • Grow and develop customer relationships with a focus on expansion, adoption, retention and renewal
  • Provide paid onboarding services to customers through our Start Services program to include Business Review and needs analysis; account configuration, import and implementation; Team training
  • Drive customer engagement through proactive outreach and bi-annual Executive Business Reviews
  • Work with customers to establish Success Milestones/critical goals; help develop a plan to achieve those objectives
  • Identify and develop upsell/growth opportunities
  • Proactively advocate customer needs, issues and product feedback cross-departmentally
  • Drive continuous value of our product; educate customers on new product releases and features
  • Understand customer use cases and provide expertise on how PipelineDeals can be leveraged to meet them
  • Develop key indicators to identify at-risk customers and implement appropriate adoption playbooks and churn strategy

Qualifications

  • College Degree
  • 3-5 years Account Management experience, preferably as a function of Customer Success. Sales experience is a bonus.
  • Proven track record increasing customer satisfaction, usage, adoption, retention and upsell opportunities
  • Data-driven to analyze and track key metrics in forecasting retention and creating customer insights
  • Familiar with SaaS applications and cloud based software; CRM experience a plus
  • Creative problem solver with a demonstrated ability to think on your feet
  • Experience with toolsets including Microsoft Office, Excel, LeanKit, Wootric, Intercom

Perks

  • Competitive salary
  • Comprehensive benefits package
  • As part of our core values, we go on a company retreat each year. Maintaining a strong company culture is a top priority at PipelineDeals.

How to Apply

If you think you are a good match, please submit your resume and a cover letter explaining how you exemplify one of our core values in your daily life by using the link below:

Apply now

Statement of Diversity

PipelineDeals is an equal employment opportunity employer. Every Pipeliner has the right to work in surroundings that are free from all forms of unlawful discrimination. The Company will not engage in or tolerate any discrimination in the workplace prohibited by local, state or federal law. Specifically, no Pipeliner will be treated differently or less favorably on the basis of their race, sex/gender, religion/creed, pregnancy, age, physical or mental disability, marital status, national origin, genetics/genetic markers, military or Veterans status, sexual orientation or any other characteristic protected by applicable federal, state or local law.

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