Customer Ambassador (East Coast Hours) | PipelineDeals


Customer Ambassador (East Coast Hours)

Company Overview

PipelineDeals Summit 2018

About PipelineDeals

Founded in 2006, PipelineDeals is the most adopted CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships.

PipelineDeals is built around an easy-to-use and customizable user experience, sales focused features, and leading customer support and service. Today, more than 18,000 users in 60 countries use PipelineDeals to gain visibility into their sales pipeline to accelerate opportunities and close more deals. Headquartered in Seattle, WA, PipelineDeals has made the annual Inc. 5000 list since 2014, recognized as one of the fastest growing companies in the U.S.

Our Values

Behind the product is a great team that diligently works together under a set of company values:

  • We are customer obsessed.
  • We are committed to the highest standards, we think big, and never settle.
  • We have a bias for action.
  • We are well-reasoned problem solvers.
  • We are positive team players.
  • Kindness and personal responsibility are in our DNA.

Our Valued Customers

The PipelineDeals Software as a Service platform is optimized for SMBs frustrated with overpriced and over-engineered CRM solutions like Salesforce. With an easy-to-use yet intuitive and robust CRM solution, SMBs gain a competitive advantage when they go up against more established companies or enter a market for the first time.

PipelineDeals' users win because they can easily adopt and use PipelineDeals sales automation tools and always have access to world-class customer service. Ninety-eight percent of PipelineDeals accounts renew every year.

Where We're Going

PipelineDeals has been carefully designed with salespeople and account managers in mind and how to make their jobs easier. From that commitment, the PipelineDeals team is continually improving functionality to meet changes and needs in the industry. For example, the software takes into account the prevalence of big data and the insights that sales leaders want to achieve. As a result, PipelineDeals has the power to help our clients shape customer experiences in more compelling and useful ways. To stay true to the ease-of-use experience PipelineDeals is known for, UX and product design will continue to play a central role in future product strategy.

PipelineDeals understands that the pace of change in technology is accelerating at incredible rates and is committed to meet the needs of multiple generations of users to remain the most adopted CRM in the SMB market today.

Customer Ambassador (East Coast Hours)

Location: Seattle, WA (downtown)

We believe that strength in relationships drives lasting connections and successful partnerships, which is why we've built the best Customer Relationship Management (CRM) solutions on the planet. For the last 12 years, our team has been focused on creating an amazing customer experience that our customers never forget, while embracing a ridiculously great culture that rewards performance, sharing best practices, and letting the good times roll. The best part is that the vast majority of our customer interactions end with a compliment.

We are looking for a hardworking Customer Ambassador rockstar that will go above and beyond to support our customers and their team members. This role is for you if you believe that getting up bright and early is the best way to jumpstart your workday. The shift begins at 5 am and ends at 2 pm, ideal for an early-riser who is most productive in the mornings. In this first-shift position on the Customer Ambassador team, you'll be taking on a key role as you manage customer inquiries coming in at the start of East Coast work hours.

We'd like you to have:

  • Demonstrated ability in a customer facing role
  • Excellent customer service skills such as being engaging, personable, and providing follow-through
  • Ability to build a solid rapport and develop professional relationships with customers and colleagues.
  • Creative problem solver with a demonstrated ability to think on your feet.
  • Working understanding of sales in order to support our customer's efforts (leads, opportunities, etc).
  • Ability to demonstrate aptitude for learning technical skills.
  • Consider yourself a morning person who is driven to get the workday started in the most productive way.

It's a bonus if you have:

  • Experience with other sales/CRM tools
  • Familiarity with helpdesk tools like Help Scout, etc.
  • Some experience with software testing, root cause identification and issue documentation.
  • Have a solid understanding about the different internet browser and operating systems currently in use.
  • Understanding of email systems, filtering, spam, and mail integration.
  • Grasp of the internet and cloud service offerings.
  • Bilingual or multilingual.

Why you'll love this job:

  • A chance to apply your customer care skills at an established fast-growing company
  • Career advancement possibilities
  • Annual Summit Trip
  • Unlimited, Flexible Time Off (FTO) after 6 months
  • Office perks (yoga, snacks, etc)
  • Wear jeans to work

How to Apply

If you think you are a good match, please submit your resume and a cover letter explaining how you exemplify one of our company core values (listed above) in your daily life by using the link below:

Apply now

Statement of Diversity

PipelineDeals is an equal employment opportunity employer. Every Pipeliner has the right to work in surroundings that are free from all forms of unlawful discrimination. The Company will not engage in or tolerate any discrimination in the workplace prohibited by local, state or federal law. Specifically, no Pipeliner will be treated differently or less favorably on the basis of their race, sex/gender, religion/creed, pregnancy, age, physical or mental disability, marital status, national origin, genetics/genetic markers, military or Veterans status, sexual orientation or any other characteristic protected by applicable federal, state or local law.

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